Shipping

ORDER PROCESSING

Our standard processing time for all orders is 1-3 business days. We’ll always do our best to meet this timeframe, but over high order volume and holiday periods, please allow up to 10 business days for order processing.

STANDARD SHIPPING - AUSTRALIA

We use Australia Post’s Parcel Post to get your standard shipping items to you. From our warehouse in Sydney, it will take 3-11 business days for your items to arrive, depending on where they are being sent. If you’ve provided an email or phone number, we’ll provide tracking details so you can keep an eye on things.

EXPRESS SHIPPING - AUSTRALIA

We use Australia Post’s Express Post to get your express shipping items to you. From our warehouse in Sydney, it will take 1-8 business days for your items to arrive, depending on where they are being sent. If you’ve provided an email or phone number, we’ll provide tracking details so you can keep an eye on things.

INTERNATIONAL SHIPPING – NEW ZEALAND, UK AND USA

All international shipping starts with Australia Post’s Standard International Shipping before being transferred to your local postal service. Please allow up to 14 business days for your items to arrive. If you’ve provided an email or phone number, we’ll provide tracking details so you can keep an eye on things.

COVID-19 SHIPPING UPDATE

Some of our domestic and international deliveries are being delayed due to ongoing COVID-19 complications (most are still arriving on time). We apologise for any delays you may experience.